How Can We Help You Today?
Find answers about orders, products, returns, and account support.
Frequently Asked Questions
Orders, Shipping & Returns
How do I check my order status or find my tracking information?
- Sign into My Account and go to Order History to view your order details and tracking information.
- To see backordered items, go to My Account -> Reports & Analytics -> Backorders.
Can I modify, cancel, or update my order?
- If you need to change or cancel your order, please contact our customer service team as soon as possible. Contact the team at service@millikenmedical.com or call us at 800-532-1356.
What should I do if my order is incorrect, incomplete, or on backorder?
- If there is an issue with your order, please contact our customer service team and we will be happy to assist. Contact the team at service@millikenmedical.com or call us at 800-532-1356.
What are your shipping options and costs?
- Shipping costs vary depending on the products ordered, delivery location, and selected shipping method.
- All available shipping options and costs are displayed during checkout.
What is your return policy, and what if a product is defective?
- View our Returns & Exchanges Policy.
Account, Billing & General Support
What is required to shop Milliken Medical?
- Milliken Medical serves businesses and healthcare providers, including DME providers, clinics, and other medical supply organizations. To access pricing, you must request and be approved for an account. Consumer purchases are not permitted.
I’m tax exempt. What do I need to do?
- If you are tax exempt, please contact our accounting team at credit@boxouthealth.com to submit your tax-exempt documentation.
How do I manage my account or resolve billing issues?
- Sign into My Account to update your account information or manage your settings.
- For additional assistance, please contact customer service. Contact the team at service@millikenmedical.com or call us at 800-532-1356.
How do I reset my password?
- Click Sign In and select Forgot Password. Follow the instructions to reset your password.
- For security purposes, the reset link will expire, so please act quickly. If you receive an error or your link has expired, simply repeat the Forgot Password process to receive a new link.
How do I add a credit card to my account?
- When adding a credit card, make sure the billing address matches the address associated with the card.
- This should be the same address where your credit card statements are sent.
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About Milliken Medical®
Milliken Medical is a leading distributor of durable medical equipment (DME), rehabilitation products, and healthcare supplies for providers and medical supply businesses. We serve DME providers, clinics, and healthcare organizations with reliable products designed to support patient care and operational efficiency.
Our extensive selection includes mobility aids, orthopedic supports, incontinence products, respiratory equipment, and daily living aids from many of the industry’s most trusted brands. Milliken Medical helps businesses streamline sourcing with access to high-quality products and dependable distribution.
Whether you are expanding your product offering or restocking essential medical supplies, Milliken Medical provides convenient access to professional-grade medical equipment and healthcare solutions to support your customers and patients.