Returns & Refunds
With the exception of custom or personalized products, you may return or exchange any merchandise purchased at Milliken Medical within 30 days and be reimbursed for the cost of the product (excluding freight). All returns must be unopened, not expired and in salable condition. To assist us better in serving you, we require that all returns be pre-arranged by calling 1-800-532-1356. If you have a problem or any questions about a product under warranty, please call us for further assistance.
- • After 30 days, a 15% restocking fee will be applied.
- • After 60 days, a 25% restocking free will be applied.
- • No returns are accepted after 90 days.
- • Custom-ordered items are nonreturnable.
Important Updated Return Policy for Product Categories
As a provider of personal protective equipment (PPE), COVID-19 has created an unusually high demand in masks, sanitizer, disposable clothing, gloves, hazmat items, & etc. Milliken Medical is doing as much as possible to help minimize the spread of COVID-19. So to avoid cross-contamination of returned merchandise, we are not accepting any returns or cancellations until further notice.
For the following products we are no longer accepting returns and all sales are final
- • Masks
- • Gloves
- • Thermometers
- • Pulse oximeters
- • Hand sanitizer
- • Isolation gowns
- • Face shields
- • Sneeze guards
- • Prices are subject to change without notice.
- • We reserve the right to discontinue products.
Browse our FAQs or contact us for more information.