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Live Chat FAQs
When can I talk to a customer service representative via Live Chat?
Chat with a customer service representative from the Milliken Medical headquarters in Hudson, Ohio, from 8:30 a.m. to 6:30 p.m. EST ( 5:30 a.m. to 3:30 p.m. PST ), Monday through Friday. Don't hesitate to submit your question, comment or request via the Live Chat window even when we're off-line we will contact you the following business day over the phone or reply via email.
What can you help me with via Live Chat?
Trust our knowledgeable, attentive customer service representatives to address almost all your product, account, order and delivery inquiries via Live Chat. When necessary, and with your permission, our team can take temporary control of your browser to direct you to specific areas of our site. We're here to help you select products and guide you through the checkout process, ultimately ensuring a positive online experience.
Can you help me complete my order over Live Chat?
Of course. Our innovative chat software enables us to open product pages on your browser, place desired items in your cart and direct you through the checkout process. Regardless of where you are in the ordering process, we're here to help.
When Live Chat is not available, how can I reach you?
Email us anytime, or call 800.532.1356 between 8:30 a.m. and 6:30 p.m. EST (5:30 a.m. and 3:30 p.m. PST) Monday through Friday.