Shipping
Orders for in-stock items will be shipped immediately from the nearest Milliken Medical warehouse on the same working day, if placed before 4:30 p.m. EST.
Terms and Conditions
All prices on this website are subject to change and do not reflect shipping charges. The Milliken Medical Terms and Conditions of sale of its products are as a set forth in its Credit Application.
Damaged Merchandise
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. For your protection, please follow these procedures:
- Carefully inspect each carton for damage.
- Check shipment against carrier's delivery receipt to make sure you received all cartons listed.
- Have the driver note shortages or damage, even if slight, on the delivery receipt.
- Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, DO NOT discard the carton or any contents of your package.
- Please contact Milliken Medical Customer Service immediately at 1.800.532.1356. We will provide any assistance we can.
Order Discrepancies
At Milliken Medical, we stand behind our products, as well as our service. Please examine your order carefully upon arrival. If you find an error was made, call Customer Service immediately and we will issue a Return Authorization number. All shipping discrepancies and damaged package claims will be honored when communicated to Milliken Medical within 10 working days from receipt.
Returns Policy
Milliken Medical will exchange or reimburse you for the cost of product (freight not included) for any item returned within 30 days. There will be an applied restocking fee of 15% after 30 days and 25% after 60 days. No returns will be accepted after 90 days. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be unopened, not expired and in saleable condition.
To assist us better in serving you, we require that all returns be pre-arranged by calling 1.800.532.1356. If you have a problem or any questions about a product under warranty, please call us for further assistance.
Frequently Asked Questions
Is contract pricing available?
Yes. Milliken Medical offers volume discount pricing. Please contact your Milliken Sales Representative at 1.800.532.1356.
What are the cut-off times for same-day shipping?
Milliken Medical offers same-day shipping from two U.S. distribution centers.
- Ohio — 4:30 p.m. EST
- California — 4:30 p.m. PST
Are there minimum order requirements?
No. Milliken Medical does not have any minimum orders, which allows just-in-time inventory.
What if I can't find a product I'm looking for?
Please feel free to contact us. We will respond immediately to your specific request and often have an answer (and the product) in a very short time.
Who do I contact to request a printed catalog?
If you would like our printed catalog mailed to you, simply fill out our form here.
How do I sign up for a Milliken credit account?
Download our Credit Application (PDF). Complete page one, review the Terms & Conditions on page two, sign and fax back to us at 330-963-0701.
Website Issues
To contact the Milliken web help staff, call us toll-free at 1.800.532.1356 ext. 8350 from 8:30 a.m. to 5:00 p.m. EST, Monday through Friday, or use this form to send us your website feedback.
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